Shipping policy
Shipping Policy
Order Processing
Orders are processed and dispatched within 24–48 working hours of confirmation. Orders placed on Sundays or public holidays are dispatched on the next working day.
Delivery Timelines
We ship across India through our logistics partners (Shiprocket network — Delhivery, Bluedart, Ecom Express, XpressBees and others).
- Metro cities: 2–4 business days
- Tier 2 & 3 cities: 4–7 business days
- Remote / North-East / J&K locations: 7–10 business days
These are estimates. Delays may occur due to weather, courier backlogs, strikes, festivals or other circumstances beyond our control.
Shipping Charges
- Free shipping on all prepaid orders.
- Free shipping on all COD orders.
Discreet Packaging
All orders are shipped in plain, unbranded outer packaging. Nothing on the outside of the parcel indicates the contents. Your privacy is fully protected.
Order Tracking
Once dispatched, you will receive a tracking link via SMS, WhatsApp and email. You can track your shipment directly from the courier partner's website using the AWB number provided.
Incorrect Address
Please ensure your delivery address and phone number are accurate. We are not responsible for orders that fail delivery due to incorrect details. Re-shipping such orders will attract additional shipping charges.
Non-Delivery
If your order has not been delivered within 12 business days of dispatch, contact us at wellnessqawee@gmail.com or +918779663815 with your Order ID and we will investigate with the courier partner.